Commercial Lines Customer Service Representative

UT - Logan
Pay Rate: $18 - $22 per hour

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We are seeking a Commercial Customer Service Rep to join the team of a Property and Casualty Insurance group in Logan, Utah!

The primary responsibility of this role, as part of the P&C Processing Support Team, is to collaborate with Account Managers in serving clients and ensuring both client and internal team satisfaction remains at a high level. Successful candidates for this position should possess strong organizational skills and have prior experience in a retail agency.

DUTIES & RESPONSIBILITIES

• Provides best-in-class customer support for processing all administrative policy transactions, which includes managing inbound requests and ensuring accuracy in completion.
• Issue certificates of insurance, identification cards, endorsements, MVRs, etc, according to agency procedures and timeframes, including entering relevant activities and attaching corresponding documentation in AMS360.
• Spearhead policy checking to ensure bound coverage is correct and AMS360 correctly reflects that coverage.
• Keep suspense items current according to agency procedures.
• Manage requests from internal and external clients with the utmost professionalism and in a timely fashion.
• Follow agency systems, procedures, and timeframes.
• Assist with other administrative support duties or projects as needed

DESIRED QUALIFICATIONS

• Valid Property and Casualty license
• Able to work within a fast-paced team environment
• Minimum of 1 year prior experience in a retail insurance agency in Commercial P&C
• Proficiency using AMS360 as well as Microsoft Office
• Extremely detail-oriented and able to multi-task
• Able to consistently process transactions accurately
• Excellent verbal and written communication skills
• Promptly responding to requests with the appropriate level of urgency
• Effectively works both independently and within a team environment
• Able to respond to requests in a timely manner and appropriate level of urgency
• A college degree is a plus, but a high school diploma or GED required