L1 Technical Engineer

CA - Torrance
Pay Rate: $22 - $27 per hour

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Position: Technical Engineer L1
Salary: $22 - $27/hr (DOE)

  • Provide customer service by aiding in technical support.
  • Provide extensive technical support, troubleshooting, and diagnosing software and hardware.
  • Deliver exceptional results resolving technical support issues on behalf of clients in a challenging, time-critical call center environment.
  • Provide advanced technical support on the operation or maintenance of personal computers and/or peripherals using documented procedures and available tools.
  • Provide continuous technical support via telephone and other electronic mediums for a limited product category.
  • Conduct advanced technical support on the operation and maintenance of servers.
  • Ability to accept direction and constructive criticism,
  • Ability to complete tasks in a timely manner
  • Multitasking and managing multiple projects
  • Maintain consistent attendance and punctuality
  • 2-5 years in a client-facing IT role
  • 1 year of experience with MSP companies (prefer)
  • Experience with Networking, servers, and desktop support
  • Experience with virtualization environments
  • Windows Operating Systems (up to 10/11)
  • Experience with Active Directory, Datto Experience is a plus.
  • Office 365, Azure AD, AWS (administration and infrastructure)
  • BS in a related field
  • Certifications (Cisco, Comp TIA A+, Network + or Security +) are a plus
  • 401K plan
  • Sick leave
  • Health insurance
  • Paid time off
  • Education reimbursement

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