L1 Technical Engineer

CA - Torrance
Pay Rate: $22 - $27 per hour

Apply Now

Your Email:

Subject:

Resume:
(.pdf, .jpg, .png, .doc, .docx, .rtf, or .odt format, max 2MB size)

Message:

Enter the Result 4 + 4 =

* By clicking 'Submit' you are agreeing to JobTracks' Terms of Use Agreement

Position: Technical Engineer L1
Salary: $22 - $27/hr (DOE)

Duties:

• Provide customer service by aiding in technical support.
• Provide extensive technical support, troubleshooting, and diagnosing software and hardware.
• Deliver exceptional results resolving technical support issues on behalf of clients in a challenging, time-critical call center environment.
• Provide advanced technical support on the operation or maintenance of personal computers and/or peripherals using documented procedures and available tools.
• Provide continuous technical support via telephone and other electronic mediums for a limited product category.
• Conduct advanced technical support on the operation and maintenance of servers.
• Ability to accept direction and constructive criticism,
• Ability to complete tasks in a timely manner
• Multitasking and managing multiple projects
• Maintain consistent attendance and punctuality

Requirements:

• 2-5 years in a client-facing IT role
• 1 year of experience with MSP companies (prefer)
• Experience with Networking, servers, and desktop support
• Experience with virtualization environments
• Windows Operating Systems (up to 10/11)
• Experience with Active Directory, Datto Experience is a plus.
• Office 365, Azure AD, AWS (administration and infrastructure)
• BS in a related field
• Certifications (Cisco, Comp TIA A+, Network + or Security +) are a plus

Benefits:

• 401K plan
• Sick leave
• Health insurance
• Paid time off
• Education reimbursement