Title Insurance Post Closer

VA - Virginia Beach
Pay Rate: $40,000 - $55,000 per hour

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The Post Closer will be excited to join the 'title company of the future,' processing instantly-underwritten files and leveraging technology to streamline the closing process. This role will collaborate with the Customer Service and Customer Success functions to proactively meet customer needs and provide a delightful closing experience.
What will you be doing?

• Performing any or all escrow duties required of the closing, post-closing, and funding stages with confidence and professionalism
• Post-Closing duties include:
• Performing post-close file reviews for accuracy of vesting, right-to-cancel, notes, DOTs, 1003s, and all other lender docs from closing
• Informing borrowers of how to send or receive funds
• Performing payoffs
• Balancing files as needed
• Preparing files for final policy generation, recording, and settlement statement
• Handling HELOC post-closing processes as necessary
• Funding duties include:
• Balancing files as needed
• Receipting lender and/or borrower funds
• Performing final pre-funding quality control checks, including ensuring that a file is balanced, payoffs are accurate, partners are accurate, liens have been cleared, and that the notary payment accurate
• Disbursing files and sending documents for prompt recording
• Additional customer service duties include:

• Anticipating customer needs and resolving customer escalations in a professional, efficient manner
• Providing status of the transaction throughout the closing process to the appropriate customers

What skills and experience do you need?

• Must have direct escrow experience and/or prior experience in related roles, including title and curative work, mortgage processing, etc.
• Excellent phone, email, and face-to-face communication skills
• Love for multitasking
• Ability to thrive in a fast-paced, metrics-driven work environment
• Extreme attention to detail and organizational skills Knowledge of title insurance, regulatory guidelines, and legal documents is required
• Comfortable with constant change and process improvement
• Proven customer service experience (High CSAT scores only)
• Demonstrated ability to work as a team player in a fast paced environment
• Proficient computer skills
• Bonus: Possession of individual title and/or escrow licenses
• Bonus: Experience processing files in ResWare