Intake Specialist - Team Lead

CA - Glendale
Pay Rate: $58,000 - $61,000 per hour

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Job Summary:
Our law office is seeking a highly organized and detail-oriented Intake Coordinator (Manager) to manage the intake process for new clients. The successful candidate will be responsible for coordinating and overseeing the initial contact with potential clients, managing client information, and ensuring that all client needs are met throughout the intake process. The Intake Coordinator (Manager) will work closely with attorneys, legal assistants, and other staff members to ensure a seamless and efficient intake process.

Key Responsibilities:
Coordinate the intake process for new clients, including initial contact, client information collection, and follow-up communications
Manage client information and ensure that all necessary client information is collected and recorded accurately and completely
Work closely with attorneys and legal assistants to ensure that all client needs are met throughout the intake process
Develop and implement procedures to improve the efficiency and effectiveness of the intake process
Manage and oversee the intake team, including hiring, training, and supervising staff members
Communicate with clients to ensure that all questions and concerns are addressed in a timely and professional manner
Maintain accurate and up-to-date records of client interactions and communications
Monitor and track the progress of each intake case to ensure that deadlines are met and clients are satisfied with the service they receive

Bachelor's degree in a related field or equivalent work experience
Minimum of 3 years of experience in a law firm or legal environment
Excellent organizational and communication skills
Strong attention to detail
Ability to manage and prioritize multiple tasks and responsibilities
Experience in managing a team
Knowledge of legal terminology and processes is preferred

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