Internet Business Coordinator

CA - Del Mar

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Purpose of Job

The Internet Business Coordinator acts as a referral source for sales agents, assists with management, and provides general administrative support for the department.

Job Duties and Responsibilities (Essential Job Functions)

Monitor and develop internet generated leads.

Determine placement of leads and provide follow up to ensure superior client experience.

Increase client capture rate from the company website.

Respond to and follow-up with all registered website users, consumer inquiries and assigned agents.

Follow-up on and acknowledge showing alerts and reassign leads, as necessary, within specified timeframe.

Prepare and distribute monthly reports.

Maintain databases which may include agent profiles, client inquiries and contacts and capture rates.

Coordinate class registrations and materials and assist with agent training.

Prepare correspondence and/or other communication materials and assist with back office processes.

Perform any additional responsibilities as requested or assigned.

Performance Expectations

Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.

Perform responsibilities as directed achieving desired results within expected timeframes and with a high degree of quality and professionalism.

Establish and maintain positive and productive work relationships with all staff, customers and business partners.

Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.

Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.



Two year college degree in business or related field, or equivalent knowledge and experience.


A minimum of two years' experience in customer service, real estate or relocation.

Knowledge and Skills:

Advanced computer skills including proficiency in Microsoft Office Suite products, internet and e-mail applications.

Effective verbal and written communication skills, strong interpersonal skills and a customer focus.

Internet Business Coordinator

Detail-oriented, problem analysis and resolution skills and the ability to prioritize and handle multiple tasks concurrently.

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