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Senior Marketing Project Lead

CA - Rancho Cucamonga

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The Sr. Marketing Project Lead plans, implements, and manages marketing programs that enhance the overall image of the Credit Union with a focus on strategic goals, sales, response rates, and brand management.

Essential Functions and Responsibilities

  1. Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
  2. Assists the Vice President (VP) of Marketing with the development of the annual marketing budget and plan.
  3. Works at a senior level within the department, demonstrating an advanced level of leadership, skill, and forward-thinking in all performed tasks.
  4. Takes lead to develop and implement all aspects of major campaigns including market-timed promotions; determines, documents, and manages project scope, goals, timelines, and milestones; delivers projects on time and within budget.
  5. Recommends and applies member information from the Customer Relationship Management (CRM) system to target audiences to achieve organizational and marketing objectives.
  6. Manages vendor relationships, including selection; negotiating project costs; and providing creative direction.
  7. Recommends programming needs related to campaign implementation and measurement, and oversees their development and implementation.
  8. Manages agency and freelance designers to create promotional and collateral pieces.
  9. Manages online content of the website, including design and copywriting.
  10. Develops and implements monthly branch merchandising plan.
  11. Coordinates and promotes educational workshops, sales events, member appreciation programs, and other Credit Union meetings.
  12. Prepare project timelines plus manage projects to establish budgets.
  13. Attain project milestones as scheduled and present final materials on time.
  14. Conduct all activities plus assigned projects within budget to the best quality possible.
  15. Ensure to bid, purchase, negotiate and manage all external vendor services for art, design, photography, etc.
  16. Develop, maintain and update comprehensive project files as well as documentation that includes instructions, charts, logging, tracking, etc.
  17. Monitor scheduling, planning, and resource management from accepted concept through delivery for allocated marketing projects and campaigns.
  18. Manages collateral inventory and supply levels.
  19. Requires local and regional travel; maintains a flexible schedule and the willingness/ability to work extended or non-traditional business hours as required to perform the essential functions of the position.
  20. Maintains regular and predictable attendance and punctuality.
  21. Maintains comprehensive knowledge of the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Office of Foreign Asset Controls (OFAC), and ensures compliance with all laws and regulations applicable to the area(s) of responsibility.
  22. Other duties as assigned and deemed necessary by the Supervisor to achieve the goals of the department and the Credit Union.

Positions directly supervised : This position has no supervisory responsibilities.

Qualifications : To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies for this position

  1. Analytical Thinker.
  2. Attention to detail.
  3. Communication/Presentation Proficiency.
  4. Decision Making.
  5. Ethical Conduct.
  6. Flexible Schedule.
  7. Member Service Focus.
  8. Multi-Tasking.
  9. Organization Skills.
  10. Phone/Email Etiquette.
  11. Problem Solving/Analysis.
  12. Project Management.
  13. Organizational Skills.
  14. Relationship Management.
  15. Self-Initiative.
  16. Sense of Urgency/Fast Pace.
  17. Technical Capacity.
  18. Time Management.
  19. Thoroughness/Accuracy.
  20. Willingness to Embrace Change.
  21. Prioritization skills.
Specific knowledge, skills, and abilities required for this position

Advanced experience working with customer data management systems; highly analytical thinking skills with the ability to put a plan into action; must be able to work cross-functionally up through senior leadership to drive initiatives; ability to plan and manage multiple projects simultaneously; solid understanding of communication strategies and the importance of personalized member experiences; intermediate to advanced knowledge of Adobe Creative Suite, Marketo, HTML coding; keen awareness of and adherence to budgetary guidelines; ability to work with a range of people, meet a variety of demands, and work in a fast-paced, frequently-changing environment; ability to prioritize assignments related to projects in order to meet internal and external needs and deadlines; demonstrated skills in program management;excellent attention to detail while managing multiple tasks; strong organizational skills, work ethic, self-motivated and ability to work autonomously.Must have regular, reliable access to a vehicle and have a flexible schedule, as some events/promotions require early/late/weekend work.

Business skills required are resource utilization; task effectiveness; managing personal performance. Alignment with Credit Union business philosophy and participates actively and flexibly in promoting useful change.

Ability to read and interpret documents such as procedure manuals, policies, and memorandums; ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with Team Members and Members, vendors, and management; must possess the ability to speak clearly so others can understand; basic math, and problem-solving skills; typing and data entry skills, effective interpersonal, ability to express ideas orally and effectively and speak clearly in individual or group situations; ability to use correct English grammar, punctuation, and spelling; produces written information which may include technical material that is appropriate for the intended audience. Ability to assume responsibility, display initiative, exercise good judgment, and make and act upon decisions with minimal supervision. Ability to provide courteous, knowledgeable, and professional member service both in person and on the telephone. Ability to work in high demand, deadline sensitive atmosphere; ability to be flexible and able to work in a focused multi-task environment; monitors and checks work for precision, clarity and completeness; produces quality results; ability to take responsibility to own learning and development by acquiring and refining of technical and professional skills needed in job-related areas. Ability to work cooperatively with others as part of a formal or informal team to accomplish Credit Union goals; ability to respect the needs, ideas, and contributions of others.

Education and Experience : Bachelor's degree in Business or Management with a concentration in Marketing, Communications, or related field. Eight (8) years of directly related experience can be substituted for the degree. A minimum of seven (7)years of directly related marketing and/or communications experience is required; similar experience within a financial institution, preferably a bank or credit union, is highly preferred.

Compliance : Ability to maintain a proficient knowledge and compliance of all applicable rules and regulations under BSA/AML and OFAC regulations. This includes, but is not limited to Bank Secrecy Act; SAFE Act; Anti Money Laundering; Regulation CC; and Regulation Z. Maintain compliance with Federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.

Language Skills : Ability to communicate at all levels of the organization, understand written and oral language, and the ability to effectively present information. Ability to read and interpret documents such as policy/procedures.

Mathematical Skills : Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to perform basic math skills including adding, subtracting, multiplying, and dividing using whole numbers, common fractions, and decimals.

Reasoning Ability : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or scheduled form.

Other Skills and Abilities : Ability to use office equipment such as a personal computer and calculator. Must be able to type proficiently. Ability to be bonded. Ability to be punctual and have regular attendance. Ability to listen to others. . The ability to exhibit positive behavior by always interacting with others in a manner consistent with our warm, caring, and friendly culture.

Certificates, Licenses, etc. required for this position : None

Work Environment :The position operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

EEO Statement : Our credit union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Physical Demands

The physical demands described below are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. They are subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to do the following:

  • Sit at a desk for long periods of time.
  • Intermittent standing, sitting, walking, bending, stooping, and neck flexing.
  • Intermittent pushing, pulling, and reaching above, at, and below shoulder height.
  • Repetitive motion-frequent keyboarding and mouse usage requiring the fingers to make small movements, and the use of hands and wrists.
  • Manual dexterity.
  • Must be able to routinely perform work on a computer for an average of 6-8 hours per day.
  • Must be capable of regular, reliable, and timely attendance.
  • Simple grasping by using fingers and palm on an object.
  • Carrying - transporting an object, usually by hand. The ability to carry and lift files up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
  • Travel to meetings and events is required. Must be able to maintain a flexible schedule and the ability/willingness to work extended or non-traditional business hours as required.

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