Field Engineer I

CA - San Diego
Start Date: 1/24/2022

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  • The Field Engineer Imust be able to perform 1 st and 2 nd line mechanical and electronic repairs on various ATM models and other financial institution equipment
  • Field Engineer II must be able to quickly adapt to new ATM makes and models of equipment serviced
  • It's extremely important you are polite, professional, and knowledgeable
  • The position includes but is not limited to the following responsibilities:
  • Foster an environment of teamwork and cooperation throughout the company, and must interface closely with other groups and divisions within the company
  • Be ready to accept trouble calls dispatched by the company call center
  • Be able to navigate to various customer locations
  • Run diagnostics on various ATM makes and models
  • Understand ATM error codes for the diagnosing of problems
  • Perform 1 st and 2 nd line mechanical and electronic repairs on various ATM models and other financial institution equipment
  • Be able to operate test equipment
  • Perform preventive maintenance on ATM's and other equipment within the designated schedule
  • Maintain operability and cleanliness of company supplied vehicle
  • Work with financial institution, ATM owner, and/or networks to solve reported equipment problems
  • Communicate with customers in person or by telephone to help resolve trouble calls.
  • Install, shelve in and out, change combination, and replace parts if needed for Kaba Mas locks
  • Trouble shoot software and communication faults on ATM's
  • Provide training to branches on equipment when needed
  • Must be able to be on-call periodically for after hours and weekend fault calls
  • Help maintain cleanliness of warehouse and report when supplies or parts are low
  • Complete any miscellaneous duties requested by the company Management
  • Must be Client certified and have at least a 2 year degree or equivalent experience in electronics related field
  • Basic PC knowledge and ability to follow PC applications and adapt to new software applications
  • Comprehensive knowledge of mechanics and mechanical repair
  • Excellent verbal and written communication skills
  • Self motivated with good time management skills
  • Well organized and detail oriented
  • Strong electro-mechanical troubleshooting experience
  • Must be able to present a professional image to the company's customers and vendors
  • Be able to write reports, and maintain logs
  • Ability to read and understand technical manuals and use other technical resources
  • Excellent customer service skills
  • Unrestricted ability to bend, stoop, squat, walk, climb, twist, turn, and reach out
  • Must be able to lift 45 lbs.
  • On occasion must be able to travel to any area of California to meet company needs
  • Drug testing, physical and background verification will be conducted
  • Good driving record, valid California driver's license and proof of insurance
  • Must be able to legally work in the United States

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