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Member Services SpecialistCA - Lancaster,
- Processes member transactions. Performs account file maintenance, handles member issues and
- Maintains knowledge of all products and services, policies and procedures.
- Follows quality service standards to ensure exceptional quality service is provided.
- Addresses difficult member situations and resolves in a positive manner.
- Documentation is also really important (good grammar and computer skills)
Assists with end of day balancing, opening and closing procedures and other side jobs as assigned.
Performs other relevant duties as required.
Through knowledge of all products and services, policies and procedures.
Quotes deposit rates and membership eligibility.
Knowledgeable in automated services.
Proven sales and service goals.