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Customer Service Rep

CA

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POSITION SUMMARY

As a Customer Service Representative, you will provide excellent customer service and support to our client's customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy.

While working with us, you'll be able to refine the skills you already have and add some new ones that you can apply to your future growth with us and any career you may pursue in the future.

Communication and presentation
Listening, critical thinking and problem solving
Adaptability and team building
Decision making
Goal setting and time management
Confidence and relevant work experience

If this sounds like the opportunity you've been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team.

Job Responsibilities

Specific duties for this role include:
Answering customer requests or inquiries concerning services, products, billing, etc.
Delivering superior service identifying and resolving customer; issues using problem-solving skills
Building a positive rapport across a variety of personality types
Continually maintaining a working knowledge of our clients' products, services and promotions
Putting the customer first and remaining polite and professional at all times
Documenting all customer information, communications and sales in a computer system
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