Level 2 Tech Consultant

CA - Torrance

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We are looking for a Level 2 Tech Consultant to provide efficient and prompt resolution to our clients and advise on technology products and services required for their business or individual needs. 

Job Duties
  • Provide customer service by aiding in technical support.
  • Provide extensive technical support, troubleshooting, and diagnosing software and hardware.
  • Deliver exceptional results resolving technical support issues on behalf of clients in a challenging, time-critical call center environment.
  • Provide advanced technical support on operation or maintenance of personal computers and/or peripherals using documented procedures and available tools.
  • Receive incoming calls from Level 1 Technical Support partners and provide advanced troubleshooting
  • Provide continuous technical support via telephone and other electronic mediums for a limited product category.
  • Conduct advanced technical support on operation and maintenance for servers.
  • Respond to corporate/business wireless phone customers for tier 2 technical support.
  • Track all incoming technical support problems using a ticketing system.
  • Ability to work independently with minimal or no supervision, communicate effectively with clients and coworkers, work cooperatively with others
  • Ability to accept direction and constructive criticism, 
  • Ability to complete tasks in a timely manner
  • Multitasking and manage multiple projects
  • Maintain consistent attendance and punctuality

  • Advanced understanding of Windows Server/Office 365 environment and ability to troubleshoot and correct problems
  • Azure, Active Directory, Exchange, Office 365 support, and configuration
  • Experience with virtualization environments
  • Experience with SAN/NAS devices
  • Experience and familiarity with Solarwinds or other monitoring tools
  • Troubleshooting skills with network, firewall, and telecommunication devices
  • Exceptional communication skills - written and verbal
  • Ability to quickly learn new skills and technologies
  • Minimum of four years of experience in client-facing roles
  • Self-motivated with the ability to work in a fast-paced environment. 
  • Prefer a four-year college degree, but not necessary
  • Team player
  • Health insurance
  • Paid time off
  • Schedule: Eight-hour day shift (some flexibility)
  • Working Days: Monday to Friday, some after-hours and/or weekend work required

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