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Sr Escrow OfficerTitle Operations Manager

TX - Austin

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Sr. Escrow Officer/Title Operations Manager - Austin

The Austin real estate market is exploding and so are we!

We're looking for a senior escrow officer who's looking for that next step of taking on a larger managerial role and adding operational management to their responsibilities. This job will require that the individual be licensed and experienced as a Texas-based Senior Escrow Officer (or Branch Manager), and be poised for this next managerial step in their career.

We're a high-volume, rapidly growing company and our employees have access to an excellent benefits package including Health insurance, 401(k), 2 weeks of Paid Time Off, 11 holidays per year, and continuing education and training.

About The Company & Position

A recognized leader in Austin's residential and commercial real estate escrow/title insurance sector, our team is composed of highly qualified escrow officers and escrow assistants. We're a close-knit group of caring individuals who enjoy working in a diverse organization where authenticity, warmth, and excellent customer service are shared values.

This is first and foremost a Senior Escrow Officer leadership role. The team will look to you for support on complicated questions and situations and will look to you to lead by example. It means that you bring experience, wisdom, and expertise as a Senior Escrow Officer, with a proven track record. It also means that you'll be expected to demonstrate the highest level of forward-thinking, conscientiousness, and attention to detail.

You will be the go-to person for support, backup, and guidance for the team. You must be someone who thrives on perfection and can work at a fast pace while staying humble and being someone who possesses an incredible "can do customer service attitude to ensure our company is represented as the premium place to do business where clients will want to return again and again. Because of the high profile, this role will be expected to take, you'll play a key role in helping to grow the company to the next level while representing the company, its employees, and the rich diversity that makes up our team and our clients.

What You'll Be Doing

Your most critical responsibility will be as a backup Escrow Officer for the teams. You will need to be available to step in to lead teams on days when any of the EO's are on vacation or sick leave. You will not have your own files, so that you can be available to step in and lead the other teams whenever needed, providing back-up for the EO's when they are out, and proactively train staff as needed to ensure all team members are operating at a high level of efficiency.

You will also initially be learning our operations and training on internal activities to help you become efficient and effective in managing the operational and HR/people support needs of the company.

This role will eventually be responsible for managing the daily operations of the company and staff and be a go-to resource for the team.

You will develop and improve systems, processes, controls, and procedures that improve the efficiency of the firm and ensure excellent client service.

You'll develop training processes and materials to ensure new hires can ramp quickly and tenured staff can continuously improve and hone their skills.

In the support role, you'll provide Escrow Teams assistance with Closings (and Courtesy Closings as needed); and handle escalated client issues and concerns; and resolve issues that can cause closing delays.

To support newer staff, you will provide quality review of CD/settlement statements/closing documents

You'll report to the Managing Director and have a direct line of support as needed, but you will be the point person for all employee-related needs; with the Escrow Officers and the Office Manager reporting directly to you.

You will be responsible for reviewing timecards, updating changes in our internal systems, and overseeing the submittal of payroll to our bookkeeper.

You'll manage the company's relationships with third-party vendors.

Qualifications

  • Must have a proven track record, with 7+ years experience as an Escrow Officer, working in high-volume offices.
  • Must have a minimum of 2 continuous years at a Texas-based title company.
  • Ideally, you will have some experience performing HR management functions such as recruiting, hiring, employee relations, and performance management.
  • Hands-on, collaborative approach with demonstrated effectiveness in management
  • Previous experience developing and implementing training processes/materials is a huge plus.
  • Process-oriented with impeccable organizational and time management ability.
  • Above average customer service skills.
  • Strong emotional intelligence and interpersonal communication and teamwork skills.

Pay:Highly Competitive, based on your proven title operations management and escrow experience.

Job Type: Full-time

Benefits:

  • 401(k) matching
  • Health insurance
  • Paid time off

Schedule:

  • Monday to Friday

Experience:

  • working continuously with a Texas-based title company: 2 years (Required)
  • Escrow Officer: 7 years (Required)
  • managing operations & staff: 2 years (Preferred)

Work Location:

  • One location

This Job Is Ideal for Someone Who Is:

  • People-oriented -- enjoys interacting with people and working on group projects
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • High-stress tolerance -- thrives in a high-pressure environment

Work Remotely:

  • No

Employment decisions are based on personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, national origin, ancestry, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law.


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