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Customer Service Representative I

KS - Overland Park
Valid Through: 10/5/2021

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SUMMARY:
  • The Customer Service Representative I is responsible for answering routine questions and issues about products or services from internal and external customers
  • Able to effectively resolve inquiries or escalate concerns in a timely fashion
  • Frequently escalates more complex custom complaints to more senior customer service representatives
QUALIFICATIONS:
  • Excellent oral and written communication skills
  • Proficient computer skills in software products like Word, Excel, and Outlook
ESSENTIAL DUTIES:
  • Answering inbound calls from clients and service providers
  • Cultivating meaningful work partnerships with service providers
  • Providing positive, timely communication with lender clients
  • Effectively monitoring appraisal work queues
  • Identifying and reporting performance-related issues and trends with service providers
  • Other duties and assignments as instructed by a supervisor
RESPONSIBILITIES:
  • The position is responsible for managing appraisal workflow for multiple clients
  • Your primary role is ensuring accurate and timely processing to deliver our clients superior service levels
  • Successful customer specialists are able to analyze and problem-solve whether working independently or with fellow team members
  • They have the ability to be patient, persuasive and professional when speaking with clients and service providers
  • They are able to work with both speed and accuracy in an organized manner to achieve both their goals and the goals of the company on a daily basis

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