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CTS Closing Specialist I

FL - Tampa

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Responsible for supporting real estate closing transactions by providing a high level of customer service and proactive communication to both internal and external customers including sellers, lenders, borrowers, notaries, vendors, attorneys and county offices. Utilizes basic knowledge of purchase/sale transactions, closing disclosure preparation, mortgage/loan documents and recording requirements at the various counties nationwide. Demonstrates basic technical aptitude and knowledge of systems and tools. Accountable for meeting or exceeding hourly SLAs and time-sensitive production goals with accuracy and professionalism. May resolve closing issues that may impact signing and funding dates.
Job Roles:
Performs supports tasks that directly impact the closing package preparation of Stewart Title documents and ATLA Settlement Statement and gathering of state specific forms, tax information and order payoffs
Reviews signed loan and title company documents to ensure accuracy and resolution of basic post-closing issues and outstanding recording exceptions (recording rejects)
Coordinates with Title Department on updated title commitment and to clear objections
Handles basic inquiries from internal and external customers
Assists on document preparation
Ensures recordable documents meet state and county specific requirements to avoid mortgage rejects
Maintains closing file with updated documentation and status notes
Organizes file and submits to Post Closing Department with instructions
May order title related products to support recording functions
Balances closing file ledger
Prepares Order Sheet, forwards email or gives complete information on new orders to Pre-Closing
Responsible for reviewing and submitting recordable documents related to default real estate transactions
Reviews purchase agreement and complies with all terms
Utilizes multiple sources including websites, government offices and/or other financial institutions to research, analyze and resolve basic issues
Prepares all docs and closes virtually
Prepares invoices when necessary
May be involved in some aspects of the funding process
May perform accounting support functions
Performs daily pipeline management routines required to meet established SLA's
Performs other duties as assigned by management
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