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Remote Closing Advisor Team LeadPA - Philadelphia
This position is currently 100% remote. Technical equipment will be provided and training will be conducted virtually.
As the Closing Advisor Team Lead, you will be responsible for overseeing the daily functions of the Settlement team. This includes:
Managing the day-to-day operations of, providing guidance on difficult situations, de-escalating issues with customers, and escalating resolutions internally when necessary
Leading team meetings
Evaluating the settlement team processes to make them more streamlined
Researching escalated matters and assisting team members with escalated matters
Review team reports on a daily basis
Training new team members
Covering workflow for teammates during vacations and sick time
Complete 1:1 meetings with team members
Skills and Experience:
Attention to detail and the ability to be organized in a fast-paced environment.
Must have a strong customer service background
Strong written and verbal communication skills
3 to 5 years of title company or settlement company experience is preferred
GSuite knowledge is helpful
What We Offer:
We want to foster an environment of continuous improvement where everyone on the team contributes to the overall company culture.
Competitive compensation packages
Generous benefits, including paid vacation, medical, dental, and vision insurance as well as paid family leave
Opportunity for growth within the company