Remote Closing Advisor Team Lead

PA - Philadelphia

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This position is currently 100% remote. Technical equipment will be provided and training will be conducted virtually.

The Role:

As the Closing Advisor Team Lead, you will be responsible for overseeing the daily functions of the Settlement team. This includes:

• Managing the day-to-day operations of, providing guidance on difficult situations, de-escalating issues with customers, and escalating resolutions internally when necessary

• Leading team meetings

• Evaluating the settlement team processes to make them more streamlined

• Researching escalated matters and assisting team members with escalated matters

• Review team reports on a daily basis

• Training new team members

• Covering workflow for teammates during vacations and sick time

• Complete 1:1 meetings with team members

Skills and Experience:

• Attention to detail and the ability to be organized in a fast-paced environment.

• Must have a strong customer service background

• Strong written and verbal communication skills

• 3 to 5 years of title company or settlement company experience is preferred

• GSuite knowledge is helpful

What We Offer:

• We want to foster an environment of continuous improvement where everyone on the team contributes to the overall company culture.

• Competitive compensation packages

• Generous benefits, including paid vacation, medical, dental, and vision insurance as well as paid family leave

• Opportunity for growth within the company