Remote Closing Advisor Team Lead

PA - Philadelphia

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This position is currently 100% remote. Technical equipment will be provided and training will be conducted virtually.

The Role:

As the Closing Advisor Team Lead, you will be responsible for overseeing the daily functions of the Settlement team. This includes:

  • Managing the day-to-day operations of, providing guidance on difficult situations, de-escalating issues with customers, and escalating resolutions internally when necessary

  • Leading team meetings

  • Evaluating the settlement team processes to make them more streamlined

  • Researching escalated matters and assisting team members with escalated matters

  • Review team reports on a daily basis

  • Training new team members

  • Covering workflow for teammates during vacations and sick time

  • Complete 1:1 meetings with team members

Skills and Experience:

  • Attention to detail and the ability to be organized in a fast-paced environment.

  • Must have a strong customer service background

  • Strong written and verbal communication skills

  • 3 to 5 years of title company or settlement company experience is preferred

  • GSuite knowledge is helpful

What We Offer:

  • We want to foster an environment of continuous improvement where everyone on the team contributes to the overall company culture.

  • Competitive compensation packages

  • Generous benefits, including paid vacation, medical, dental, and vision insurance as well as paid family leave

  • Opportunity for growth within the company

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