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Card Payment Services

CA - San Diego

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Our company is currently seeking a Card Payment Services Specialistto join our client at San Diego! You will be supporting branches, call center, departments, and members answering calls on the full range of transactions and maintenance associated with card and payment processes.

NATURE &SCOPE:

  • Support branches, call center, departments, and members answering calls on the full range of transactions and maintenance associated with card and payment processes, including ACH, Person to Person (P2P), Account to Account (A2A), EFT, credit and debit card transactions, card ordering and replacement, card dispute claims, and other assigned daily tasks and reports using credit union policies, procedures, and network operating rules.
  • Review and process various reports as assigned making appropriate financial adjustments in accordance with Regulations.
  • Research, analyze, adjust, and respond to account discrepancies, in accordance with Regulation CC, Regulation E, Regulation Z, NACHA rules, Client and other associated card and payment operating rules in order to avoid penalties, fines and legal ramifications.
  • Troubleshoot and resolve transaction exceptions and suspicious transactions utilizing critical thinking in the area of expertise.
  • Assist with implementing new products and services. Perform system testing on new product and service rollouts, software updates, etc.
  • Assist with internal and external audit responses and exams, performing research and implement resolutions to findings and recommendations.
  • Reconcile department general ledger accounts, as assigned.
  • Perform other duties as required.

EDUCATION, SKILLS, &ABILITIES:

  • The experience as acquired from a high school diploma or equivalent plus adequate experience in a financial institution or comparable line of work processing various exceptions reports, posting monetary transactions, and performing file maintenance.
  • Some knowledge in either ACH, ATM Network
  • Operations, Debit and Credit Card Operations, or Client chargebacks is required.
  • Ability to effectively communicate verbally and in writing with members and staff to understand, explain, educate, and resolve unusual situations, requests, and grievances.
  • Ability to adapt to changing volumes and re-prioritization of tasks while maintaining excellent organization and customer service skills.
  • Requires an empathetic demeanor and can-do attitude to achieve the highest level of service and member experience.
  • Ability to multi-task, work under time constraints to meet work deadlines, and remain calm in stressful situations.
  • Ability to move between multiple systems quickly and efficiently, as well as the ability to learn new applications quickly.
  • Skill and ability to perform difficult financial transactions with accuracy and minimal or no errors in daily work.
  • Ability to work independently and with limited supervision.
  • Ability to identify, analyze, and suggest creative ways to improve assigned tasks.
  • Proficient in Microsoft Office applications (Word, Excel, and Outlook).

MAJOR ACCOUNTABILITIES:

  • Demonstrate solidarity with team members by displaying adaptability as well as a positive, professional can-do attitude at all times.
  • Answer calls from branches, call center, back office departments, and members regarding full range of transactions.
  • Perform research, provide answers, resolve issues, and perform file maintenance as required.
  • Research, analyze, adjust, and respond to account discrepancies, in accordance with Regulation CC, Regulation E, Regulation Z, NACHA rules, Client and other associated card and payment operating rules.
  • Sustain excellent organization and meet deadlines.
  • Assist with implementing new products and services. Perform system testing on new product and service rollouts, software updates, etc.
  • Maintain the highest level of internal/external member service. Deliver the Orange Experience and actin the best interest of the member.
  • Perform various tasks, projects and administrative duties as assigned.

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