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Customer Service Rep

TX - Dallas

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TITLE OF POSITION: Customer Service Rep 

DEPARTMENT: Customer Service 

REPORTS TO: Global Service Center Manager 

Position Summary - To act as the key coordination point between Unitron after market customers and the Unitron System's Customer Service Department. This activity includes but is not limited to directing Customer needs to the proper personnel, quote spare parts and provide clerical assistance as necessary in support of departmental activity. 

Major Duties and Responsibilities - 

Coordinate all activities between Customer Service Department, customers and personnel 

Accept and review all phone calls for customer service, direct calls to appropriate person and follow-up with return calls as required 

Maintain files as related to Customer Service: History Files, Print Control File and Repair/File Log 

Maintain service parts inventory, customer equipment records and other customer data 

Assist with preparations of training programs by preparing advertising, mail outs and handling all customer communications for these programs 

Present all correspondence with terms and conditions to the Contracts Coordinator for review 

Prepare verbal and written quotes on price and delivery for all repairs, spare parts process; acknowledge all orders and keep customers advised as to any change in status of order 

Input all Customer Service and related Engineering Job/Project cost data into the accounting system 

Ship domestic and international mail and packages 

Qualifications Minimum 

High school graduate or equivalent 

Computer literate to include Word, Access, and intermediate skills on Excel 

Proven experience reading and understanding technical manuals 

Must have good phone mannerism and professional attitude 

Must have excellent written and verbal communication skills 

Be willing to work overtime, when needed 

Physical Requirements - Occasional lifting and/or moving up to 25 lbs. 

Experience 

4 years directly related experience in Customer Service 

Knowledge of CSI and ACT a plus 

 


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