Production Support Engineer

TX - Dallas

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TITLE OF POSITION:    Production Support Engineer
DEPARTMENT:            Engineering Services
REPORTS TO:               Engineering Services Manager
Position Summary – The successful candidate will have the primary responsibility to support the manufacturing activities of 2kVA to 200kVA power conversion & distribution systems for the Aerospace and Marine markets. Activities include troubleshooting, design, modifications and updates of existing AC and DC power and frequency converters and distribution modules along with limited new circuit design with limited guidance.  This position also assists product development and drives process improvement.  
Major Duties and Responsibilities  


  • Troubleshoot technical issues with the product or incoming material 
  • Act quickly to analyze the available data and find the root cause of problems
  • Review technical data and identify/recommend alternate parts when faced with obsolescence and/or inability to get parts in a timely fashion
  • Develop solutions while providing stake holders with progress updates

Product Design & Configuration

  • Performs electrical and mechanical configuration and design guidance to the Engineering Services Team
  • Create useful tools such as fixtures, internal software and processes to facilitate efficient and robust assembly 

Manufacturing Assistance

  • Interact with assembly, test and quality personnel to resolve problems, answer questions and fix errors in design or documentation
  • Address concerns promptly while maintaining a helpful attitude

Technical Documentation

  • Prepare extensive documentation when logging product issues, note all details including observations, diagnoses, and action steps 
  • Create and update schematics, assembly drawings and work instructions as needed
  • Assist with questions or concerns in the generation of Technical Manuals

Process Improvement

  • Suggest overall product and process improvements ensuring input is obtained from affected parties
  • Proactively evaluate engineering processes and provide recommendations to increase efficiency

Product Development

  • Participate in all stages of the product development process, including designing, building, and testing
  • Create useful tools such as fixtures, internal software and processes to facilitate efficient and robust assembly

Required Skills and Experience 

  • Experience resolving production problems, from quick fixes to major collaborative efforts across multiple departments
  • Experience reading, interpreting, creating and modifying electrical schematic diagrams and mechanical and assembly documentation
  • Experience structuring and modifying material BOM's (Bill of Material)
  • Working knowledge and experience with computers using SolidWorks, Microsoft Excel and AutoCAD
  • Deep technical understanding in the production and manufacturing of power conversion & distribution systems
  • Effective communications with production, engineering, marketing and all other functions in the company, paying attention to their concerns and providing clear, regular updates for ongoing requests
  • Acute attention to detail of tasks that include creating extensive documentation, tracking errors and making changes to product designs
  • Experience multitasking to handle technical issues from multiple individuals at the same time, along with other responsibilities such as generating documentation and participating in manufacturing or development activities


Bachelor of Science in Electronic Engineering Technology  or 
Associates of Science in Electronic Engineering Technology with work experience 
Documented US Citizenship or Legal Permanent Resident status
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