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Collections Specialist

CA - San Diego

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We are currently hiring for a Collections Specialist for one of our top credit union clients at Kearny Mesa! , This position is accountable for collecting on a higher stage of past due loans and minimize or prevent financial losses for the Credit Union. The main goals are to reduce delinquency, minimize loan losses and protect assets, while providing exceptional service to credit union members and employees. Must have at least 2 years of collections experience.

Responsibility:
To effectively collect on and manage the credit union's seriously past due loans; total loan
portfolio of $451,000,000
Establish and follow up on payment arrangements to cure delinquency
Maintain a productivity level consistent with those established for the department
Maintain an "at standard” scorecard average of 85%

EDUCATION, SKILLS, & ABILITIES:
Associate's degree or equivalent experience preferred with approximately 2-5 years of applicable
collections experience.
Must have working knowledge of FDCPA guidelines and practices.
Experience with Microsoft Applications (Excel, Word and Outlook).
Working knowledge of business machines such as telephone systems, computers, copiers, fax
machines, etc.
Strong analytical, time management and organizational skills.
Must have the ability to work well individually and as a member of a collections team.
Excellent verbal/written communication skills; interpersonal skills, combined with flexibility and
diplomacy.
Ability to interface with members and credit union staff at all levels in courteous and
professional manner in person or by phone.
Must be self motivated and goal oriented.
Ability to appear for work on time, follow direction from a supervisor, interact effectively with
co-workers, understand and follow policies and procedures and accept constructive criticism.
MAJOR ACCOUNTABILITIES:
Performs daily collection activities to reduce delinquency, minimize loan losses and protect
credit union assets
Provides credit counseling and exceptional service to resolve difficult member situations
Analyzes, evaluates and makes recommendations to reduce delinquency
 
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