RE Compliance Closing Manager

CA - San Diego

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  RE Compliance & Closing Manager

SUMMARY: Works under the direction of the VP of Real Estate Operations to administer Real Estate regulatory compliance in accordance with NCUA, Federal and State mortgage regulations.  Develops and maintains the compliance program to ensure the credit union meets regulatory requirements in all areas of Real Estate. Maintains current knowledge of applicable state and federal laws and regulations pertaining to Real Estate Lending:  privacy and mortgage lending. Designs and implements preventative techniques to lessen risk of non-compliance and legal exposure to the credit union.  Manages and coordinates Real Estate Closers to ensure the efficient, accurate and timely completion of members' files per Mission Fed and investor policies and procedures, and confirms all NCUA, CBPB, federal and state regulations are followed.  


1. Compliance Administration:  

  • Under the direction of the VP of Compliance, maintains the credit union's Real Estate compliance management program.  

  • Performs research to ensure the credit union's Real Estate compliance management program and procedures comply with applicable rules, regulations, and statutory requirements.  

  • Disseminates information regarding laws and regulations to the department and facilitates and tracks necessary changes. 

  • Develops changes to credit union Real Estate procedures to ensure compliance with applicable federal and state rules and regulations.   

  • Monitors the progress of all proposed changes, advises management as to the operational impact of the changes, and assists in the implementation of new and regulatory changes as necessary.

  • Develops changes to credit union procedures to ensure compliance with applicable rules and regulations. Drafts and revises procedures for the Real Estate Department.   

  • Conducts research and provides written responses (as applicable) to inquiries of a Real Estate regulatory or compliance nature.   

  • Assists with member complaints related to Real Estate compliance and legal issues.

2. Management of Real Estate Closers:   

  • Develops closing methods, established for adherence to the credit union's policies, procedures, and documentation requirements.

  • Monitors rate lock expirations and commitment dates on files in the closing unit. 

  • Develops and monitors closing loan policy and procedures as it pertains to the Client Seller's & Servicers Guide, and CFPB regulations. 

  • Evaluates procedures, recommends changes, and implements new procedures as needed.

  • Trains, educates, and monitors Real Estate Closers. Provides technical guidance and develops training – educational tools.

  • Maintains in-depth knowledge of and complies with all Mission Fed, departmental and security policies and procedures, as well as, federal regulations applicable to the position, including BSA requirements. Completes all required compliance training as assigned.

  • Performs other duties as assigned.


Education:   Bachelor's degree or equivalent is required.  Two years of related experience can substitute for every one year of education.  NAFCU and/or CUNA Compliance Certification preferred, but not mandatory.

Experience:  A minimum of five years of experience in the financial services industry, bank or credit union, to include a minimum of 2 years in a compliance role performing similar responsibilities is required. Additionally, must have experience managing, coaching and leading staff.  Must have working knowledge of compliance regulations, closing loan documents and fundamental accounting principles. Additionally, knowledge of the application process and an in-depth knowledge of regulations that apply to mortgage transactions is required.


Skills & Abilities: Strong written and oral communication skills and customer service skills are required.  Must have ability to perform comprehensive and objective analysis and possess excellent problem-solving skills. Strong analytical, organizational and time management skills are also required The ability to motivate, plan, organize, implement, and administer a department is required.

Software:  Microsoft Office Suite (including Excel, PowerPoint and Project), Internet, and Symitar Publications.



  • Constant sitting.

  • Occasional walking, repetitive use of the hand involving: simple grasping and fine manipulation, lifting & carrying (0-10 lbs.).

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