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Escrow Officer

NV - Las Vegas

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 We are looking for an Escrow Officer with a book of business to join an established Title Agency in Las Vegas, NV! 

Job Description:

The Escrow Officer is responsible for any and all things involved on all their files. It is the Escrow Officer's responsibility to make sure that the files on their unit are being handled properly. This involves auditing work completed by Escrow Processors and Escrow Assistants. The Escrow Officer accepts input and new ideas from all to make sure the unit runs more efficiently.

Essential Functions:
All capabilities of a basic Escrow Processor, Escrow Assistant, Senior Escrow Assistant, Junior Escrow Officer Run a Sale/Refinance unit from opening to closing
Answer questions and give direction to the Escrow Processors and Escrow Assistants
Have full knowledge of escrow and be able to resolve situations/issues/problems that may arise in a professional, and customer-centric manner
Delegate work load on a daily basis to ensure work is being completed on time or in a timely manner and that no one is overwhelmed
Handle all customers and/or phone calls that exceed the capabilities of the Escrow Processors/Escrow Assistants and Junior Escrow Officers
Ensure that the entire unit is delivering excellent customer service
Provide training to the Escrow Assistants/Escrow Processors and Junior Escrow Officers to ensure their opportunity for advancement
Be aware and resolve any situations that arise within the unit professionally and efficiently
Aid in the work load when the Escrow Processors and/or Escrow Assistants as needed
Productivity: A minimum productivity per employee on the unit of $15,000 per month
Other duties as assigned

Organizational Relationships:
Has frequent contact and communicates continuously with employees and vendors.
Qualifications
Experience/Training/Education:
Required:
Minimum of 5 years' experience as an Escrow Officer
Strong analytical and problem solving skills
Good attention to detail a must
Strong interpersonal skills essential
Ability to work proactively and autonomously daily
Must be detail-oriented, organized and capable of managing tasks on multiple, concurrent projects
Must have excellent verbal and written communication skills
Must have well-developed interpersonal skills with the ability to establish highly functional relationships with diverse personalities both within and outside the company
Proficiency in Google and Microsoft Office
Demonstrates initiative by confidently self-starting improvements to office procedures, reports and processes and requires minimal supervision
Demonstrates ability to work on a team and willingness to give assistant to co-worker in other areas
Must have a minimum $15,000 monthly book of business at the time of application
Desired:
Associate's degree
Previous real estate experience
Knowledge/Skills/Abilities:
Ability to communicate clearly, professional, and courteously in writing and verbally
Strong organization skills with an attention to detail
Willingness to "roll up the sleeves” and do what it takes to get the job done
Works well on a team and collaborates with others but also be able to work independently.
Finger dexterity to operate standard office equipment including telephones, calculators, copiers, and facsimile equipment
Ability to effectively manage tasks with minimal supervision
Must be diligent and persistent in follow-up and completion
Capable of multi-tasking and meeting tight deadlines.
Able to function in a fast-paced environment with tight and changing deadlines
Strong working knowledge of Windows/Mac operating system-experience.
Requires proficiency in Microsoft Office applications
Ability to type at a net rate of 35 wpm using a computer keyboard
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